At Fauxta.com, we are committed to ensuring a smooth and reliable shopping experience. While we take great care in delivering high-quality artificial jewellery, we understand that issues may occasionally arise. Please review our policy below.
Eligibility for Returns
Returns are accepted only if the product delivered is damaged, defective, or incorrect.
Requests for returns must be raised within 3 days of delivery.
Products must be returned in their original condition and packaging, without signs of use or damage.
Non-Returnable Items
Personalised jewellery.
Products returned after the specified return window.
Refunds
Once the returned product is inspected and approved, a refund will be issued to the original payment method.
Refund processing may take 7–10 business days, depending on your payment provider.
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
How to Request a Return
Email us at info@fauxta.com with your order number, product details, and a brief description of the issue.
We will verify your request and provide instructions for returning the item.
Once we receive and inspect the product, we will confirm your refund.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
info@fauxta.com